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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nikki Patterson

March 2, 2026

5  out of  5
rating by Nikki Patterson
"Renee was so kind and helpful with helping me pick the right coverage and bundle that worked for me and my family."
We responded:
"We are grateful for your 5-star review, Nikki! Thanks for taking a moment to share your positive rating of State Farm Agent Becky Gleason’s Team here in Pigeon Forge . "
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holly murray

February 27, 2026

5  out of  5
rating by holly murray
"Larry made it quick and painless to get my cars covered. Definitely recommend"
We responded:
"holly, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Becky Gleason’s Team here in our Pigeon Forge office. "
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Ella Roberts

February 26, 2026

5  out of  5
rating by Ella Roberts
"This group of agents has went above and beyond to help me get insurance on my car. I am so thrilled that with their help I have accomplished this task. Thank you so very much!"
We responded:
"Dear Ella, We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. The cinnamon bread you brought us was divine!!!"
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Steve Rain

February 24, 2026

5  out of  5
rating by Steve Rain
"Renee Burnett was extremely helpful and quick to respond back and finalize all documents required by the lender."
We responded:
"Thank you, Steve, for your feedback. We're glad to hear Renee was helpful and efficient in handling your documents. Your support means a lot to us. "
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Farsgull

February 19, 2026

5  out of  5
rating by Farsgull
"I was helped by Renee Burnett. She was very kind and professional and went out of her way to make sure my needs were met."
We responded:
"Thank you for sharing your experience with Renee. It's great to hear that she went above and beyond to meet your needs with kindness and professionalism. We appreciate your feedback!"
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Terrie Blake

February 19, 2026

5  out of  5
rating by Terrie Blake
"Kayla, Mindy and staff are excellent working with their clients. I had questions and they take the time to help me understand all that come with mortgages and home owner insurance."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Becky Gleason’s Team. "
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Lynda Pooser

February 17, 2026

5  out of  5
rating by Lynda Pooser
"Awesome personality and attitude. Best insurance agency there is. Renee has the best attitude and personality ever. She is awesome at her job. Renee if it wasn't for you I wouldn't have gotten things done. I'm very thankful for you for your help. God Bless you. Praying they keep you there because you know what you are doing. Thanks again God Bless you. Becky you have a awesome young lady at the front Renee is awesome she took good care of me. Thanks 😊"
We responded:
"Thank you Lynda! We appreciate you taking time to recognize Renee! Thank you for your trust in my team and State Farm! "
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Terry Dzierzanowski

February 12, 2026

5  out of  5
rating by Terry Dzierzanowski
"Renee was awesome to work with. I highly recommend working with her and State Farm. We moved from out of state and needed to switch both auto and homeowners insurance. Not only did Renee give us a great quote on both, but she also cancelled out State Farm policies from our previous location. I highly recommend State Farm and Renee.!!!"
We responded:
"Thank you so much for your review and trust in our team especially Renee! Happy New Year!"
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C S

February 10, 2026

5  out of  5
rating by C S
"We've had insurance with State Farm for a while. Larry took good care of us when we needed to updated or insurance he was a pleasure to work with. It's always nice to do business with someone who can bring a smile to you face."
We responded:
"Thank you for sharing your experience with us. We're glad to hear that Larry was able to assist you with your insurance updates and bring a smile to your face. We appreciate your continued trust in our agency. "
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Scott Sperber

January 24, 2026

5  out of  5
rating by Scott Sperber
"Larry was very helpful and provided great customer service. He is personable knowledgeable and eager to be of service. I am a new customer and feel very well taken care of. Thank you Larry and I appreciate all of your help. I wanted to also mention that Lisa was very patient and was a pleasure to work with. Thank you Lisa."
We responded:
"Dear Scott, We thank you for taking the time to give our team a review! We appreciate your kind words about Larry and Lisa."
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Mary Ann Huskey

January 22, 2026

5  out of  5
rating by Mary Ann Huskey
"Needed to switch insurance to another vehicle today Renée was very helpful and in just a matter of a few minutes I had the service I needed quick and easy !!! Thanks Renee for your excellent service!!"
We responded:
"Mary Ann, Thank you sincerely for your 5 stars! We love Renee and glad you do too. We will strive to continue to earn your trust and loyalty!"
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Deb Humes

January 20, 2026

5  out of  5
rating by Deb Humes
"State Farm is amazing. Renee was super friendly, helpful, and responsive, had my quote to me in minutes and everything taken care of so easy. Thank you"
We responded:
"Deb, thanks so much for taking time out of your day to give Renee a review! We thank you very much and we hope to continue to give you great service! Thank you for your trust in our team!"
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Lindsay Brown

January 20, 2026

5  out of  5
rating by Lindsay Brown
"Mendy is amazing to work with! She was very helpful in dealing with settling a total loss claim. Unfortunately the overall process from the beginning in dealing with a random claims adjuster was just short of a nightmare. Mendy helped me every step of the way, fighting for me and was a huge part in getting a fair settlement for my vehicle. We’ve been clients with Becky Gleason State Farm for 20+ years. This is the first major accident I’ve ever had, in which was 100% not my fault due to the other driver’s failure to yield. I never dreamed the process would be so difficult, and it left me wanting to change insurance companies. Through all her hard work, Mendy saved my business. If you have insurance needs and want someone to be there to help you every step of the way, go see Mendy, she is wonderful!"
We responded:
"Lindsay, We are truly sorry for the inconveniences with your claim and do hope to deliver better service to you in the future should you need us again. I really want to acknowledge and thank you for the thought and time you put in to recognize Mendy’s hard work. We love Mendy too!"
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Caro Emert

January 15, 2026

5  out of  5
rating by Caro Emert
"Renee was very helpful in removing one vehicle and adding 2 others to our account. She made the process unstressful and easy."
We responded:
"It so nice to hear Renee was an asset for you! I agree she is great to work with! Thank you for the 5 stars! "
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Mendy Mahan

October 29, 2025

5  out of  5
rating by Mendy Mahan
"Lisa is awesome person. Great customer service. Love talking with her"
We responded:
"Thank you so much for the awesome review! We appreciate you! "
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Dustin W

July 30, 2025

5  out of  5
rating by Dustin W
"I used to have farm bureau. And I can say from experience State Farm is way better. I recently was hit by another driver that ran a red light and I was dreading the whole insurance process but to my surprise they handled everything. The very next day they had me in a rental car and let me know how long I would have it for. They set up a digital payment that could be made to my account. This is so different from farm Bureau because there claim lady Taylor sent me checks that I had to sign and mail in myself to the people that needed to be paid. State Farm had my truck towed to a facility they had and had one of their agents go look at my truck and handled the whole process for me. I really am grateful to Becky And her team they got my new truck registered with no hassle and I am really grateful to Stephanie my claims lady she answered all my questions to satisfaction and even when I called her multiple times she still had patience and answered all my questions. Thank you for making this process so smooth and effortless on my part. You guys do a great job thank you."
We responded:
"Thank you, Dustin, for sharing your experience with us. It's great to hear that our team was able to make the process smooth and effortless for you. We appreciate your feedback and are here whenever you need us."
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Jordan Starnes

May 16, 2025

5  out of  5
rating by Jordan Starnes
"Very helpfull representatives and lowered my insurance by over $100."
We responded:
"Thank you, Jordan, for your kind words and for sharing your experience with us. We're glad to hear that our team was able to assist you and help lower your insurance costs! "
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Jennifer Kormish

May 13, 2025

5  out of  5
rating by Jennifer Kormish
"Great customer service"
We responded:
"Thank you, Jennifer, for your kind words and the 5-star rating! We're happy to know you had a good experience with our customer service. If you need help in the future, just let us know."
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JakesAffordablePainting

May 13, 2025

5  out of  5
rating by JakesAffordablePainting
"Wonderful lady to work with!!!"
We responded:
"Thank you so much Mr. Jake! We love working with your team as well! "
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Joel Young

April 2, 2025

5  out of  5
rating by Joel Young
"The best customer service"
We responded:
"Thank you, Joel! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us!"
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DL Lee

February 19, 2025

5  out of  5
rating by DL Lee
"My Insurance had gone up and I was looking for a better one. I found State Farm and Mendy at State Farm was great to work with she was quick to get me a quote and I was very happy with the quote she gave me. Mendy answered all my concerns and questions with understanding and patience and I really appreciate her. She made it effortless for me to switch. Thank you"
We responded:
"Thank you for the nice review. I’m very happy Lisa and Mendy took care of getting you great coverage! We appreciate you!"
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Thomas Randles

February 19, 2025

4  out of  5
rating by Thomas Randles
"Lisa was a great help in explaining a complicated problem"
We responded:
"Mr. Randles thank you very much for the review and mentioning Lisa! I’m glad to hear she helped you as we want to be of assistance always. Becky and Team "
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Amber Cook

February 14, 2025

5  out of  5
rating by Amber Cook
"I inquired about life insurance with Renee Lane . She was so helpful, super sweet and very knowledgeable! Thank you Renee Lane!!!!!"
We responded:
"Amber, thank you for your fantastic feedback! We’re delighted to hear about your positive experience with Renee Lane. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to helping you with any future insurance needs. "
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robin rodriguez

February 11, 2025

5  out of  5
rating by robin rodriguez
"Becky Gleason and her State Farm Team are the best. Mindy, specifically from Ms Gleason's Team is always courteous, knowledgeable and professional. She responds to our inquiries and/or questions in an expedient manner, and is always helpful. On a personal level Mindy has also shown genuine concern over a recent health scare we experienced, which is rare these days... Thank you Mindy for all you do - we appreciate you! Bob and Robin"
We responded:
"Dear Bob and Robin, We love hearing such good comments! Having you both as State Farm customers is such a joy to our office! Thank you for your kind words and please let us know how we can help you with future insurance and financial services needs. Becky and Team"
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Kristie Campbell

February 6, 2025

5  out of  5
rating by Kristie Campbell
"I spoke with Team Member Renee Lane about my life and auto insurance options. She was very thorough and extremely helpful in explaining the process. I look forward to her follow up and was very impressed with her knowledge! Thank you Renee!"
We responded:
"Kristie, thank you for your wonderful feedback! We're delighted to hear that Renee provided you with thorough and helpful service regarding your insurance options. Your satisfaction is our priority, and we look forward to assisting you further. "